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Order Processing & Shipping:   Once your order is confirmed, it will be processed within 2-4 business days (excluding weekends and holidays). You will receive an email notification with the shipping details once your order is dispatched.

Shipping Costs:   Shipping charges for your order are calculated at checkout and will be displayed before payment confirmation.

Delivery & Support:   If your order hasn’t arrived within 15 days of receiving the shipping confirmation, feel free to contact us. Please provide your name and order number so we can assist you promptly.

• Email: info@laptopmenu.in
• WhatsApp: 9449441290 (Available Monday to Saturday, 10 AM to 7 PM)

Satisfaction Guarantee:   We are committed to ensuring your satisfaction. If you are not completely happy with your purchase, please refer to our refund and return policy for further guidance.

At Laptop Menu, Your Satisfaction is Our Priority   We strive to ensure every purchase meets your expectations. If you're not completely satisfied, please refer to our returns and refunds policy below.

You may initiate a return within 14 days of receiving your order under the following conditions:   a) The product is damaged, defective, or does not match its description.   b) The product is missing components, accessories, or other included items.

For a seamless return process, please follow these guidelines:   a) Return the product in its original packaging with all tags and accessories.   b) Ensure the product hasn’t been damaged during use and is the same item originally delivered.   c) Remove all personal information from any devices before returning them. Laptop Menu is not responsible for misuse of any such data.   d) Products returned due to buyer’s remorse (e.g., incorrect model or color) may not be eligible for return.

ConditionWithin 14 DaysBeyond 14 DaysDefectiveFull refund or replacement (subject to availability).Repair within 30 days SLA. In case of unavailability, a refund will be issued, with 1% monthly depreciation applied.Non-DefectiveEligible for buyback. Sale price minus depreciation (minimum 10% or 3% per month). Any customer-induced defects will be assessed additionally.

To start the return process, contact our support team:

• Email: info@laptopmenu.in
• WhatsApp: 9449441290 (Mon-Sat, 10 AM - 7 PM)

Important notes:   a) Do not send products without prior authorization; unauthorized returns will not be accepted.   b) For certain items, a technician may visit to inspect the product and confirm return eligibility.

Refunds will be processed within 14 days after receiving and inspecting the returned product. Refunds will be issued via the original payment method. No additional fees will apply for eligible refunds.   a) Original shipping costs will not be refunded unless the issue arises from a Laptop Menu error.   b) A 10% restocking fee may apply depending on the product’s condition.

Some products cannot be returned, including:   a) Items that show signs of use or lack original packaging.   b) Products damaged due to improper handling.   c) Customized or personalized orders.

Service options and replacement availability vary by region. Laptop Menu reserves the right to modify service methods depending on your location.

This policy may be updated at any time without prior notice. Please check our website periodically for updates.

If you need assistance or have questions about this policy, contact us:

• Email: info@laptopmenu.in
• WhatsApp: 9449441290

Thank you for choosing Laptop Menu. Your trust matters to us, and we’re here to help!

 Warranty Overview   At Laptop Menu, we take pride in providing top-quality refurbished products that meet your expectations. Below are the terms and conditions of our warranty policy for refurbished hardware products and accessories.

Note: This warranty applies exclusively to products purchased directly from Laptop Menu's official website or store. Items purchased through third-party platforms are subject to the respective marketplace's warranty and return policies.

Standard Warranty:

1. All Non-Apple Products: Coverage is valid for one year from the original date of purchase by the end-user.
2. Apple Products: Coverage is valid for six months from the original date of purchase.

Extended Warranty:

1. Customers have the option to purchase extended warranty coverage for up to two years. This additional coverage extends beyond the standard warranty.
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Manufacturing Defects:   This warranty ensures that refurbished products and accessories in their original packaging are free of defects in materials and workmanship when used as outlined in Laptop Menu’s guidelines (e.g., technical specifications and user manuals).

Hardware Components:   The warranty includes all core hardware components and branded accessories in the original packaging, such as:

• Screen
• Motherboard
• Keyboard
• Hard drive and memory (RAM)
• Accessories included with the original purchase

Laptop Menu will repair or replace any hardware issues caused by manufacturing defects or normal usage within the warranty period.

The warranty does not include:

1. Third-party accessories, even if purchased through Laptop Menu.
2. Software issues, including operating systems or applications.
3. Consumable components like batteries, unless failure is due to manufacturing defects.
4. Superficial damage (e.g., scratches, dents, broken ports) not caused by defective materials.
5. Damage caused by external factors (e.g., misuse, accidents, liquid exposure, or natural disasters).
6. Repairs or upgrades performed by unauthorized personnel.
7. Products with removed or altered serial numbers or that are reported as stolen.
8. Normal wear and tear or aging-related defects.

• Backup Data: You are responsible for backing up all personal information stored on the product before seeking warranty service. Laptop Menu is not liable for data loss during service.
• Proof of Purchase: Present valid proof of purchase and follow troubleshooting instructions before receiving warranty service.

1. Contact Support: Email us at info@laptopmenu.in or call 9449441290 (Monday-Saturday, 10 AM - 7 PM) to request warranty service. Include a description of the issue and proof of purchase.
2. Remote Assistance: Our team will attempt to resolve the problem remotely within 24-48 hours via troubleshooting or diagnosis.
3. On-Site or Facility Repairs: If the issue persists, we may schedule an engineer visit or ask you to send the product to our service center for inspection.
4. Replacement: If repair is not feasible, we may replace the product with an equivalent model. Replacement products are covered under the remaining warranty period.

• Covered Shipping: If the issue is covered under warranty, Laptop Menu will cover shipping costs for returns and repairs.
• Proper Packaging: Ensure the product is securely packaged to avoid damage during transit.

Laptop Menu is not liable for:

1. Non-hardware issues, such as software errors or user mistakes.
2. Indirect damages, including financial loss, business disruption, or reputational harm.

Laptop Menu reserves the right to update this warranty policy without prior notice. Changes take effect immediately upon being posted on our official website. Customers are encouraged to review the policy periodically.

We value professionalism and mutual respect in all interactions.

• Customers must treat our staff courteously. Abusive behavior may result in limited support or service.
• Employees are held to high standards of professionalism. Concerns about inappropriate conduct can be escalated to management via info@laptopmenu.in for prompt investigation.

 Payment and Exchange Policy

At Laptop Menu, we value your trust and strive to provide transparent payment and exchange policies to ensure a smooth experience.

• All payments must be made in full at the time of purchase. We accept [list payment methods, e.g., credit cards, debit cards, UPI, etc.].
• Once payment is processed, an order confirmation email will be sent with details of your purchase.

Please note that Laptop Menu does not offer refunds. Kindly review your order details carefully before completing your purchase.

• Products are eligible for exchange only if a return request is made within 10 days of receiving the product.
• To initiate an exchange, please contact our customer care team at:
  
  • Email: info@laptopmenu.in
  • Phone: +91 9449441290 (Monday to Saturday, 10 AM - 7 PM).
• Exchanges are subject to verification and approval by our team.

• The product must be returned in its original packaging with all included accessories and tags intact.
• The product should not show signs of use, damage, or wear and tear.
• Customer-initiated shipping costs for exchanges may apply, unless the issue is due to a defect or error on our part.

Thank you for choosing Laptop Menu! For any questions or assistance, feel free to reach out to our support team.

 Laptop Menu ("we," "our," or "us") values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.laptopmenu.in ("Website"). Please read this Privacy Policy carefully to understand our practices regarding your information.

We may collect the following types of information:

• Personal Information: Name, email address, phone number, shipping/billing address, payment information, and other details you provide when placing an order or contacting us.
• Non-Personal Information: Browser type, operating system, IP address, and other technical data automatically collected when you interact with our website.
• Cookies and Tracking Technologies: Data collected using cookies, web beacons, and other technologies to enhance user experience and improve our services.

We use the information collected to:

• Process and fulfill orders.
• Provide customer support and respond to inquiries.
• Send promotional emails, newsletters, and updates (with your consent).
• Improve the functionality and performance of our Website.
• Comply with legal obligations.

We do not sell or rent your information to third parties. However, we may share your information:

• With Service Providers: To assist in order fulfillment, payment processing, and delivering services.
• For Legal Compliance: To comply with applicable laws, regulations, or legal processes.
• In Business Transactions: In the event of a merger, sale, or acquisition involving Laptop Menu.

You have the right to:

• Opt out of receiving promotional emails or newsletters.
• Adjust your browser settings to limit cookies or tracking technologies.
• Request access, corrections, or deletion of your personal information by contacting us.

We implement industry-standard security measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.

Laptop Menu reserves the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our Website. We encourage you to review this policy periodically.

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: info@laptopmenu.in
• Phone: +91 9449441290

Thank you for choosing Laptop Menu. Your privacy is important to us.